Lara Ferrari drew on her outgoing personality, abundant tact and professional approach to resolve what was a muddled personnel situation. Her coaching abilities helped her pinpoint what was at the core of the matter and make a crucial contribution toward the final solution, albeit not solving the issue outright. After some very extensive sessions, we remain back on course, for which I would like to thank Ms. Ferrari most sincerely!
Frank Urech
Senior Process Manager, Finance Industry